Utah County winters bring nights well below freezing. Pipes in exterior walls, crawlspaces and garages can freeze, split and then flood once they thaw.
First: shut off the main
Find your main shutoff, usually where the line enters the house in the basement or a utility room, and turn it clockwise. If you cannot find it, contact Spanish Fork City utilities about shutting water at the meter.
After the plumber
A plumber fixes the pipe. A restoration crew handles the water left behind: extraction, opening wet cavities, and drying walls and subfloor so mold does not follow.
Restoring the damage after a pipe failure
This service focuses on the wet building materials and belongings left behind by a burst or leaking pipe. Pipe repair and leak detection are separate tasks. Tell the restoration provider whether a plumber has already attended and whether the source has been corrected.
Check the full affected area
Describe the rooms where water first appeared and any changes noticed in nearby walls, ceilings or flooring. Ask how the assessment will cover adjoining spaces and concealed cavities, rather than relying only on the size of the visible puddle.
Coordinate repairs and drying
Request a clear handover between plumbing repair, water removal, drying and reconstruction. Ask who documents each stage and whether opening and restoring wall or ceiling finishes is included in the estimate.
What to do in the first hour
- Stop the water. Close the main shutoff valve or the fixture valve.
- Kill power to wet areas at the breaker, if you can reach it without standing in water.
- Move valuables up. Photos, electronics and documents off the floor.
- Photograph everything before anything is moved, for your insurance claim.
- Call your insurer to open a claim and note the claim number.
- Call a restoration crew so extraction starts within hours, not days.
Frequently asked questions
Why do pipes burst when they thaw?
Ice builds pressure between the blockage and a closed faucet. The split often happens while frozen, and water only escapes once the ice melts.
Do I need both a plumber and a restoration company?
Usually yes. The plumber repairs the line; the restoration crew removes water and dries the structure.